We offer a limited lifetime guarantee on all our jewelry against manufacturing defects and workmanship. The warranty becomes void if the product has been subjected to misuse or has been altered by anyone other than an authorized Clio representative.
We are happy to repair your ring if needed at any point in time. Repairs may be subject to fees depending on the nature of the work. We do not cover lost, or stolen items or normal wear and tear of a piece. Wearing a ring or any piece of jewelry over months, years, and decades incurs normal wear and tear, and this level of wear is assumed.
Below are some examples of common repairs due to normal wear and tear, accidents, or negligence that would not be covered under warranty: Worn-down prongs requiring resetting, resulting in loss of stones Loosened or shifted prongs due to snagging or bumping, or simply from wear over time Worn-down or misshapen shank or band due to wear Bent settings due to accidents or negligence Stained or discolored stones due to contact with solutions including lotions, perfumes, soaps, cleaners, chemicals, etc. Cracked, chipped, or cracked stones due to wear & tear or accidents For those situations not related to manufacturing defects, we strongly recommend purchasing your own insurance. Jewelry is commonly insured as a rider on your homeowner's or renter's policy, or via separate companies like Jeweler's Mutual. An insurance policy can protect against loss, theft, and possibly damage due to wear.
Our dedicated Quality Assurance Team inspects every item before shipment to ensure that you receive a high quality piece. In the rare event that your item has a defect, please contact a customer service representative +1 800 442 7170, and we'd be happy to assist you in getting your item repaired. Please include your order number and contact information in your communications with us.PLEASE NOTE:
- The customer will be responsible for any shipping charges related to a warranty repair.
- We reserve the right to void the warranty on any item that shows signs of modification, abuse or damage beyond normal wear, as deemed by our jewelry professionals.
- We will not be responsible for lost or stolen items.
For any questions, please email us at Contact@clio.com